Yes, we are fully regulated by the Royal Institution of Chartered Surveyors. Our Managing Director, Johanne Coupe, is also a Fellow of the RICS, with over 25 years’ experience in the industry.
Absolutely not. We strongly disagree with such practice. Every estate we manage has an individual, ring-fenced, client protected bank account held with HSBC. The Directors of your estate will receive regular reconciliation statements detailing income and expenditure during each accounting period.
None, our fees are fully transparent from the outset. The fees we agree with your Directors will be the fees you pay. Occasionally works arise outside of the scope of our management agreement and should the Directors of your company choose to instruct us to act on their behalf we will agree a set fee structure for such additional works in advance.
Personal service is of the utmost importance to us. We endeavour to return your phonecall, email or letter the very same day whenever possible or on a Monday if received over a weekend.
Very; if you are currently self-managed we can take over the duties as soon as you instruct us. If you currently have a managing agent, you simply need to serve them the required notice and we take care of the rest. Some managers will waive the notice period entirely and many don’t even request one
As soon as we receive your instructions we will liaise with your current managing agents in order to ensure a smooth transition. Our charges will only apply from the actual date of transfer however we will be working hard on your behalf prior to this date in order to ensure a seamless transfer.
Absolutely. One of our first priorities will be to assess your current contractors and agree with your Directors which you would like to retain and which should be replaced.
Yes, we regularly save our managed estates considerable amounts of money by reviewing and renewing their policies in more cost effective ways. With our bulk purchasing strength we are able to secure sizable discounts not available to our competitors.
Unfortunately emergencies rarely occur between 9am – 5pm which is why emergency contact numbers are posted on your estate noticeboard and are provided to all owners, tenants and sub-tenants.

Our approved contractors are on call 24 hours a day and the Directors of your company will also hold emergency mobile numbers for a Director of Coupe Property Consultants.

Yes, most of our clients choose to appoint us as their Company Secretary and list our office as the registered address.

In doing so they are reassured that their Annual Returns and annual accounts are submitted correctly and on time to Companies House, thereby avoiding any financial penalties.

Yes. Our Managing Director is experienced in preparing applications, meeting with panel members on site visits and successfully presenting to various Tribunals, including the previous named LVT.

For example, during a particularly harsh winter in 2013, one of our blocks suffered severe frost damage to high level stonework which resulted in substantial sections of stonework becoming dislodged and falling to ground. Due to the urgent nature of the repairs required, the Directors agreed with Johannes’ recommendation that she make an application to the LVT for dispensation from the statutory consultation procedure, which would have delayed works by at least two months.

On the day of the hearing Johanne met the panel at the property for a site visit and later that same day successfully presented their case at the LVT hearing. Dispensation was granted, allowing the urgent works to proceed without delay.

Over a third of our managed estates are either Listed or Locally Listed. As Chartered Surveyors we take great pride in ensuring such buildings are not only maintained but brought back into their former glory in the most cost effective and sympathetic manner.

Our surveyors are passionate about engaging local, skilled craftsmen and promote the use of natural, sustainable materials wherever possible. We remain conscious however that reserve funds are always limited and that such buildings inevitably have further requirements to fund.

When proposing or overseeing works we work closely with the local Conservation Officers and over many years have built a solid relationship with them. Our team are experienced in preparing successful applications and, where necessary liaising with various governing and advisory bodies.

Absolutely not. We are exceptionally proud of the high service we deliver and would be delighted if you considered joining us.